Q: Am I required to purchase additional hardware
or software to run on my office computers?
No. You may access your account information and transcription files with your computer using Internet Explorer.
Q: Am I required to sign a long term contract?
No. We value each client’s business and are confident in our ability to provide you with the highest service you can
find. There is no minimum contract length to use ARCS.
Q: Am I required
to buy special recorders, microphones, or any other equipment?
No. You can use the telephone or, if you choose, digital recorders can also be used.
Does ARCS require a minimum number of doctors in my practice to use the service?
A: No. We can handle any size practice,
large or small.
Q: Can I generate reports and sift through the records
to collect information?
A: Sure. A variety of standard reports
are available for your account. Each step and transaction is recorded in our database, so you know when things happen.
Q: Is your software HIPAA compliant?
Does ARCS offer technical support?
A: Absolutely. We can
answer any questions you have about dictating, accessing your reports and the overall needs of your transcription service.
Q: Can the doctors use any telephone to dictate files?
A: Yes. Any digital or analog phone will work, or the physician could also record to his
PDA or a digital voice recorder he may already own. We do, however, discourage cell phone use and VOIP systems.
Q: Does ARCS provide a STAT service?
A: Yes. You can also prioritize your work order with
user-settable levels of priority to force your more important files to the top. We can work with you on how to set your work
Q: Is there an extra charge for an electronic signature?
A: No. There are no extra or hidden charges for this service.
Q: In what form(s) are the transcribed files delivered to the doctors or administrators?
A: Your doctors and administrators may login to our system to view, edit,
and electronically sign the completed transcription files. You may then print and/or digitally archive the files on any computer
of your choosing.
Q. Are dictated and transcribed
reports available "on-line"?
A. Dictated reports can be accessed for up to 6 months on-line. After
that time all data is archived to secondary media and stored for life.
Q. Can you use my normals?
A. We will be happy to incorporate any normals or canned
phrases you may routinely use in your dictation.
Q: What’s involved
in starting to use your dictation service and training the doctors?
We can have you set up and ready to go in 24 hours or less. Training for your staff is simple and can often be done
on the telephone in about 15 minutes. In most cases, the physicians will dictate as they are accustomed.
Q: Do you require an internet connection for my computers?
Do you require a broadband connection to the internet?
but the faster your connection is, the happier you will be with our service.
I have to constantly work with a customer service rep to access my files, can I do all this myself?
A: Absolutely. Ours is a self-serve system, with all the functions you need right on the
screen. You can listen to the original voice file, access and even edit the transcribed file, as well as electronically sign
the document through your website access.
Q: Is it possible to customize
the software with my business process?
A: Yes. Most clients
find that the standard business rules that come with the system are more than adequate. If you need something that more specifically
supports a process you have, we can customize the software based on your needs.
Does your software integrate with EMR?
A: Yes. We can even
do custom programming if needed.
Q: Is your software HL 7 compatible?